Car Hire at Fort Lauderdale Airport

Smell and car availability. No cars when I arrived and had to wait.

I became a Gold member in order to avoid lines and people. I was told I didn’t have to get in line just look at the screen for my name. My name wasn’t in the screen so I had to make a line. They finally tell me the exact location of my car. I get to it and I see a car that does not match what I rented. I asked two different workers there what do I do. Both of them tell me to just take the car. I explained to them I just arrived from a long flight and I have a baby. I do not want to be back and forth so please confirm. They both tell me just take it, not a problem. When I am leaving parking lot, the manager tells me I have to get all my things out of the car and go to a different car. I explained to him what his two workers have said to me and how I had already put my baby’s car seat in. Main reason I wanted confirmation before. He gets mad and me and tells me to move out the car quickly. I found it rude and disrespectful for him to treat me that way after I wanted to avoid all that and become a gold member for what? Still issues came nothing was smooth. I had my family of five getting out in the middle of the exit, rearranging the stroller and bags again. They refused to give me my license until I switched cars, acting as if I would steal something? I never cared for the car I just wanted to get my family to the hotel. The treatment was unnecessary especially since I was the one making sure which car to take. Avoid!

Happy with everything! Will hopefully see you again on our next trip down

Less hard sell on tolls, insurance, upgrade

The service was great at the front desk. Professional and fast. My reservation unfortunately expired since my flight was delayed so I ended up renting a more expensive car. I wish ACE would check the flight delay and adjust the reservation accordingly. Other than that the service was very good. Would rent again.

I was charged for an insurance that I did not want . At the time of rental I was told is part of the CDW but when I looked at my rental agreement I was charged for $5.99 a day for PAC! When called the counter the agent lied to me and said it’s part of the insurance! I asked what is PAC stands for and he just said again: it is part of your insurance! After the 4th time asking he said it is personal accidental coverage, which I declined and asked for to be removed from my rental agreement.

Economy Rent a Car were the ones who fixed my issue, while Kayak could not be reached. I will never do business with kayak again. No customer support what so ever as you make it so difficult to talk to someone to resolve booking issues.

I finally made it to my gate after a poor travel day to Ft Lauderdale; a local storm delayed many flights from getting in or even moving on the runway. So by the time I was finally off the plane; the airport was mobbed and there was water on some roadways making traffic even worse. After seeing Economy didn't have a desk at the airport I was a little worried, but the shuttle came in a very timely manner and then I was thrilled to be well taken care of at their relaxing off-airport-property. Manny at the desk made sure I had everything I needed and was taken care of before leaving in a clean and smooth running vehicle. Drop off was just as smooth! I didn't get any names beyond Manny but everyone was kind and I felt very taken care of; and for a great price! Thank you Economy Rent a Car Ft Lauderdale.

It was great, would recommend. Needed a car for less, quick and Economy provided that.